Norco Moçambique, Lda respects the privacy of our website visitors. This Privacy Policy describes the types of information we collect when you visit our website (https://norco.co.mz/), how we use that information, and the steps we take to protect it.
Information We Collect
We may collect the following information when you visit our website:
- Personal Information: We may collect personal information that you voluntarily provide to us, such as your name, email address, phone number, and company name when you submit a request for a quote through our website.
- Non-Personal Information: We may also collect non-personal information about your use of our website, such as your browser type, operating system, IP address, the pages you visit, and the time you spend on each page. This information is collected through the use of cookies and other tracking technologies.
Use of Information
We may use the information we collect for the following purposes:
- To respond to your inquiries and requests for quotes.
- To improve our website and to personalize your experience.
- To send you marketing communications, but only if you have consented to receive them (you can always unsubscribe later).
- To comply with legal and regulatory requirements.
Sharing of Information
We will not share your personal information with any third party without your consent, except in the following limited circumstances:
- To service providers that we use to operate our website and to provide you with the services you request. These service providers are contractually obligated to keep your information confidential.
- If we are required to do so by law or in the good faith belief that such action is necessary to conform to applicable laws or legal processes served on us, or to protect and defend the rights or property of Norco or its visitors.
Data Security
We take reasonable steps to protect the information you provide to us from unauthorized access, disclosure, alteration, or destruction. However, no website or internet transmission is completely secure. We cannot guarantee the security of your information.
Your Rights
You have certain rights regarding your personal information:
- You can access and update your personal information.
- You can withdraw your consent to receive marketing communications from us.
- You can request that we delete your personal information.
To exercise any of these rights, please contact us at info@norco.co.mz
Children’s Privacy
Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and you believe that your child has under 13 has provided personal information to us, please contact us at info@norco.co.mz We will delete such information from our records upon verification.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time. We will post any changes on this page. We encourage you to review this Privacy Policy periodically for the latest information on our privacy practices.
Contact Us
If you have any questions about this Privacy Policy, please contact us at info@norco.co.mz
DISCLAIMER
Before using any Norco Mozambique, Lda products available on this website, please ensure you read and understand their applications (i.e. to industry or conditions), technology (i.e. safety features), and any usage or instructional directions. Improper use can result in injuries. Norco Mozambique, Lda is not responsible for any injury, whether sustained through correct or incorrect use, which may occur through the use of any products available on this website.
PRICES
Please note that the Norco Mozambique, Lda online platform showcases product catalogues without displaying prices. All sales inquiries and transactions are to be made directly with our sales team. We do not offer online pricing or sales on our website.
If any product information reflects inaccuracies due to typographical errors, we reserve the right to rectify such errors and refuse or cancel any orders placed for affected products. In the event of a cancelled order, we will issue a credit for the full amount.
TERMS OF SALE
All orders are subject to availability and confirmation of the order details. The final purchase will not be completed until confirmed by our sales team.
Once an order is placed, all details are considered final. Changes to orders or delivery addresses cannot be made after the order is approved and dispatched.
If the provided delivery address is incorrect and requires redirection, additional charges may apply.
STOCK
While our website is linked to our stock system, occasionally an item may not be available. In such cases, a full refund will be provided for the unavailable item.
DELIVERY
Orders are processed upon receipt of payment. For international orders, customers are responsible for arranging transport and cross-border clearance. Local orders can be collected from our locations in Maputo, Matola, and Tete.
If an item is backordered, the entire order will be dispatched once all items are available unless separate arrangements are made.
RETURNS AND EXCHANGES
- Damaged, Incorrect, or Missing Goods:
Please notify us within 24 hours of delivery regarding any damaged, incorrect, or missing items. We will arrange collection and either replace the product, issue a credit, or arrange a refund.
- Defective Products:
Defective products will be replaced or credited upon inspection and validation of the return.
The following will not qualify as defects:
- Normal wear and tear
- Incorrect or improper use
- Failure to adequately care for the product
- Unauthorized alterations
Customers are responsible for returning goods in their original condition, including packaging.
- Charges:
If returned products are missing accessories, we reserve the right to refuse the return or deduct the value of the missing accessories from the refund.
If a return does not comply with our policy, the sender is liable for the cost of collection and return.
- Incorrect Product(s) Delivered:
Notify us within 24 hours of delivery of any incorrect products. We will arrange collection of the incorrect product and deliver the correct product as soon as possible or issue a credit/refund.
PRIVACY POLICY
Norco Mozambique, Lda is committed to protecting the privacy and security of our users. Any personal information collected through our website will be used solely for the purpose of processing orders and improving customer experience. We do not share personal information with third parties without consent, except as required by law. Users have the right to access, update, or delete their personal information held by Norco Mozambique, Lda. For more information, please refer to our Privacy Policy or contact us at info@norco.co.mz.